FAQ’s

Frequently asked questions

Please see below some of our most frequently asked questions.

• What qualities are you looking for?

  Each role has its own specific skillset, but on the whole we look for clear, effective communicators who can work across boundaries and quickly build connections with a wide range of people. More information about the role requirements for our different roles are provided in the job packs.

• What’s your approach to diversity and inclusion?

  We are values led and culture driven. That means equal opportunities, inclusive workplaces and a zero-tolerance policy for discrimination of any kind. Our people are our most important asset, and we’ve made it our mission to ensure that everyone feels comfortable to bring their whole selves to work.

• How long does the selection process take?

  We aim to offer roles to candidates within three months of the job advert closing date. During busy periods, this time frame might increase, but we’ll keep you up to date with regular check ins to ensure you have all the information you need to continue through the recruitment process.

• How do the rotas work?

  Front-line role rotas are based on an 8 week pattern which supports our call demand over a 24/7 period. Your rotas will be fixed in advance so you’ll have plenty of notice about the shift patterns you’ll be working.

• I’m a student, do you have part time or weekend only positions?

  Yes – we even have student friendly rotas where you can work 3 weekends and get a weekend off.

• What kind of training and support can I expect?

  We’re investing in a culture of continuous development. For our people, that means a range of personal and professional development opportunities. These include:

  • Protected time to develop yourself on a monthly basis
  • Funding through our bursary and external events process for external training or conferences
  • Access to a wealth of high-quality learning and development resources across NHS 24 and NES
  • Bespoke learning tailored to you through our internal consultancy process
  • Coaching and mentoring opportunities
  • Shadowing opportunities

• Do you accept international applications?

  Yes. You’ll need to prove your right to work in the UK. Unfortunately NHS 24 can’t sponsor work visas at this time.

• I have a disability and require the application in an alternative format, can you provide this?

  Yes. You can get in contact with our recruitment team to discuss any reasonable adjustments. All conversations will be treated confidentially.

• When will I hear whether my application has been successful?

  We’ll try and get back to you as soon as possible. However, please be aware that the response time may vary depending on the role and when you submit your application. If there is any change to your application, we’ll get in contact.

• If I’m unsuccessful can I apply again?

  Yes, you can apply again. We’ll provide feedback as to why you were unsuccessful on request, and we suggest you give it at least 6 months before reapplying so you can work towards gaining the necessary skills and experience you need to progress.

• I have a question that is not covered in the above – what do I do?

  If you’ve got a question about any of our roles, feedback on our recruitment materials, or just need a little more information we’d love to hear from you.

  You can contact our recruitment team at recruitment24@nhs24.scot.nhs.uk

Thank you for your interest in NHS 24 and good luck with your application.